Policies
Tracking orders
Simplyput by Ashley Woodman will provide you with a reference number and link to the order tracking system in a confirmation e-mail once your order is ready to ship. Please contact us to check the status of your order prior to shipping. In the future, we'll be implementing an automated order tracking system.
Delivery
Announcement and stationery orders will be shipped within 5-7 working days upon receipt of final proof approval. Wedding invitation orders, printed offset, will be shipped in 7-10 working days upon receipt of final proof approval. Letterpress orders will ship in 3-4 weeks upon receipt of final proof approval. Proofs will be emailed within 2 working days once the order is placed.
Rush Delivery
Rush orders are available for both offset and letterpress orders, and incur an additional fee of 25% of the total order. Excluding wedding orders, rush orders will ship 3 business days from the time of proof approval (required). Please contact us for information on a rush wedding order.
Shipping
Simplyput by Ashley Woodman offers FedEx overnight, 2 day and ground shipping. Orders may be shipped overnight for $35 or 2-day for $25. Ground shipping will be provided to the customer at no charge. We are not responsible for shipment delays caused by third party shippers. We will not ship under third party account numbers.
Color Variations
Please note that colors may vary slightly from samples due to printing processes.
Proofs (REQUIRED)
Written approval of a black and white proof is required before an order goes into production. Proofs will be faxed or e-mailed within 2 working days once the order is placed. The initial proof is complimentary. Additional proofs are available for $7 per round.
Returns
Simplyput by Ashley Woodman’s customer service checks for spelling errors, grammar, and will make suggestions about wording when needed. We do not guarantee that we will catch all client errors, especially the spelling of proper names. Please proof read your invitation and then check it again. Follow the proofing checklist for suggestions on proofing your order before submitting your order.
If there is an error caused by simplyput, then we will gladly reprint your order at no cost to you. If it is your error, then simplyput will reprint your order at a 20% discount.
In the event of a return, please contact us and we will have our shipper pick up the order. The merchandise must be returned to simplyput in order that a refund be issued.
Cancellation
If an order is canceled once the proof is delivered, the customer will be charged A $25.00 processing fee. Completed orders that are canceled will be charged the full amount of the order.
Copy Changes
Copy changes made to an order, before that order is put into production will not incur an additional charge. Changes made after printing are considered a cancellation and the cancellation fee will apply.
Errors
Errors or shortages made by the customer will be processed as quickly as possible and priced at 85% of original cost. Errors made by simplyput will be corrected at no charge and shipped overnight (at our expense) within 2 business days, when possible.
Envelopes
Envelopes can be pre-shipped for an additional $6 net plus shipping charge and will be shipped once the order’s proof is approved. Due to rapid turnaround for baby orders, please do not request pre-shipped envelopes when submitting birth information.
Minimum Order
50 cards. Increments of 25 are acceptable after minimum.
PRIVACY POLICY
Our Promise to You
We know how important it is to build a foundation of trust with our customers. We are committed to protecting your privacy by adhering to the strictest Internet privacy standards. We assure you that your privacy and security is very important to us. When shopping with simplyput by Ashley Woodman you can be sure that we will never sell or share your personal information. We have provided our privacy and security policy to inform you of how we use your information that we gathered for on our website.
Information Collection & Use
Registration
Registration is not required to browse this site. During registration, you need to give contact information (such as name and email address). We use this information to only contact you in the event it is necessary. You can opt-out of any marketing-related communications.
Simplyput by Ashley Woodman is the sole owner of the information collected on www.simplyputbyashleywoodman.com. Simplyput collects personally identifiable information from our users at several different points on our web site.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Uses of Information
If we collect personal contact information, you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection, but this may prevent an order from being processed.
We may collect your name, address and phone number
When you use our website, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information.
We use this information to complete, support and analyze your purchases from simplyputbyashleywoodman.com and use of the simplyputbyashleywoodman.com website, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the simplyputbyashleywoodman.com website.
We May Collect Your Email Address
We may request your email address, or other information needed to contact you online. We use it to complete and analyze your purchases from simplyputbyashleywoodman.com and use of the simplyputbyashleywoodman.com website, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about newsletters and specials occurring on the simplyputbyashleywoodman.com website if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the simplyputbyashleywoodman.com website.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. Users can sign up for these emails on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out" passages.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Newsletters
We may choose to send out our Newsletter to existing customers. You may choose to opt-out of receipt of the Newsletter. Please see the "Choice and Opt-out" passages.
Profile
We store information that we collect through cookies to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
Supplementation of Information
In order to process your order and ship your invitations or stationery to you, we may on occasion supplement the personal information you submitted to us with information from our manufacturers/vendors.
Information Sharing and Disclosure
Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Choice/Opt-out
Registered users who no longer wish to receive emails about various products and services can choose to opt-out in the profile page, reply to unsubscribe in promotional emails sent or email our customer service center.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support.
Security
We know how important it is to protect our user's information and we take every precaution to do so. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
When users submit sensitive information via the website, your information is protected both online and off-line. Information that is entered is encrypted to prevent the improper use of this information. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just browsing the web.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, please contact us.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
If you have any questions or suggestions regarding our privacy policy, please contact us.